Please be sure to have available help on hand to assist you with moving the item to the desired location in or outside of your home. Only factory defects are accepted as a reason for a return. In the case of factory defects, if available, we will replace the product for you. When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition.We do our best to process as quickly as possible. Orders are processed immediately and dispatched to fulfillment as soon as they are received. For this reason, we are typically unable to honor cancellation requests. If the order has gone too far through the fulfillment process, we will be unable to cancel.